Refund policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

The product must be returned in the same condition as it was sent, and:

  • with original tags still attached;
  • with the original product packaging;
  • accompanied by the purchase invoice or proof of purchase;
  • with no signs of wear, odors*, or damage;
  • with no signs of washing or alterations made by the customer (such as adjustments, hemming, stitching, etc.).

*Items with odors such as detergent, perfume, mold, or smoke will not be accepted.

 

To start a return, you can contact us at info.ascoquetes@gmail.com. Please note that returns must be sent to the following address:

As Coquetes
R. Serpa Pinto 32
2640-534 Mafra
Portugal

(You may also visit us in-store to return your item.)

Items returned without prior authorization will not be accepted.

If you have any questions, feel free to contact us at info.ascoquetes@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • personalized products (e.g., custom or special orders);
  • personal care products (e.g., beauty items);
  • jewelry (e.g., earrings);
  • underwear or intimate items (e.g., tights or socks).

Please contact us if you have any questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once your return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded via your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info.ascoquetes@gmail.com.